Skills-based routing Trends
Tendances Marketing Skills-based routing
Skills-based routing , or skills-based call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent.
Tendance Hebdo
En Baisse -45%
Tendance Mensuelle
Stable +2%
Volume d'Intérêt
250
Skills-based routing - Questions liées
Skills-based routing - Sujets liés
En Baisse (0)
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