Skills-based routing Trends

Trends Marketing Skills-based routing

Skills-based routing , or skills-based call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent.

Weekly Trend

Falling -49%

Monthly Trend

Stable +2%

Interest Volume

1,100

Questions about Skills-based routing

Skills-based routing - Related Topics

Growing (0)

Stable (2)

Skills-based routing -164

Call centre -962

Falling (0)

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